7-day refund policy
You may request a full refund within 7 calendar days of the charge for your first paid Storyscene subscription.
The 7-day refund policy may be used only once per customer. Creating or using another Storyscene account or email address, re-subscribing, changing plans, or renewing a subscription does not create a new 7-day refund period.
How to request a refund
Paid Storyscene transactions are processed by Paddle as Merchant of Record. To request an eligible refund, submit your request through Paddle Buyer Support within the 7-day period.
Eligible refunds under this policy are issued in full and processed by Paddle to the original payment method where supported.
Cancellation
You can cancel your Storyscene subscription anytime from My account, under Plans & billing.
Cancellation prevents future renewal and does not, by itself, create a new refund entitlement. Unless otherwise stated in the checkout or portal, access continues for the period already paid for.
Abuse and duplicate claims
Where permitted by law, Storyscene may decline claims involving fraud, duplicate refund requests, attempts to obtain the 7-day refund more than once, chargeback abuse, or other manipulation of this policy.
Mandatory consumer rights
This policy does not limit any statutory cancellation, withdrawal, conformity or refund rights that cannot be waived under applicable law. Where mandatory law provides greater protection, those rights continue to apply.
Storyscene support
For product or account context related to a refund request, contact [email protected]. Payment refunds themselves are processed by Paddle as Merchant of Record.